{"id":20387,"date":"2026-06-11T21:43:56","date_gmt":"2026-06-11T18:43:56","guid":{"rendered":"https:\/\/saifalarab.com\/faq\/"},"modified":"2026-07-26T15:41:45","modified_gmt":"2026-07-26T12:41:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/saifalarab.com\/ar\/faq\/","title":{"rendered":"FAQ \u2013 Frequently Asked Questions"},"content":{"rendered":"

Frequently Asked Questions<\/h2>\n

Do you deliver across Kuwait?<\/h3>\n

Yes \u2014 we deliver to all governorates. Delivery fee: 3 KD<\/strong> anywhere in Kuwait. Far areas: Kabd, Mutla and Amgarah 5 KD<\/strong>; Wafra, Khairan, Bnaider, Zour, Nuwaiseeb, Sabah Al Ahmad, Al-Julaiaa, Ali Sabah Al-Salem, Mina Abdullah and Shuaiba 10 KD<\/strong>. Free delivery on orders above 100 KD<\/strong> (far areas excluded).<\/p>\n

How fast is delivery?<\/h3>\n

Most orders arrive the same or next day. Large or heavy machines may need extra time \u2014 we confirm the timing with you on WhatsApp after you order.<\/p>\n

How can I pay?<\/h3>\n

Online: KNET, Visa, Mastercard and Apple Pay. Or order through WhatsApp (96722427) and pay by KNET payment link. We do not accept cash on delivery.<\/p>\n

What is your return policy?<\/h3>\n

In line with Kuwait Consumer Protection Law No. 39\/2014, you may return or exchange products within 14 days<\/strong> of purchase with your invoice, provided the item is unused and in its original packaging. Defective items are exchanged or refunded.<\/p>\n

Do products have warranty?<\/h3>\n

Warranty varies by brand and product \u2014 it is confirmed at the time of purchase. For a warranty claim, message us on WhatsApp with your invoice.<\/p>\n

Do you repair tools or stock spare parts?<\/h3>\n

Yes \u2014 we service and stock spare parts for DCA tools, MAX-Series compressors, OS water pumps and Sameer water pumps.<\/p>\n

Can I order online and pick up from the store?<\/h3>\n

Yes \u2014 same-day pickup from our Shuwaikh Industrial store (Sat\u2013Thu 7:30 AM\u20137:30 PM, Fri 9 AM\u20136 PM).<\/p>\n

Are your products original?<\/h3>\n

100% original. We are an authorized reseller of DCA and other leading brands, serving Kuwait since 1998.<\/p>\n

Do you serve companies and contractors?<\/h3>\n

Yes \u2014 we provide quotations, invoices and volume discounts for bulk orders. Contact us on WhatsApp 96722427.<\/p>\n

Can you help me choose the right tool?<\/h3>\n

Of course \u2014 free advice in-store, by phone or on WhatsApp.<\/p>\n

\n

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Frequently Asked Questions Do you deliver across Kuwait? Yes \u2014 we deliver to all governorates. Delivery fee: 3 KD anywhere<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20387","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/pages\/20387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/comments?post=20387"}],"version-history":[{"count":2,"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/pages\/20387\/revisions"}],"predecessor-version":[{"id":20534,"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/pages\/20387\/revisions\/20534"}],"wp:attachment":[{"href":"https:\/\/saifalarab.com\/ar\/wp-json\/wp\/v2\/media?parent=20387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}