Shipping & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@saifalarab.com or +965-96722427. Please note that returns will need to be sent to the following address: Saif Al Arab EST, Shop No. 4, Khalifa Jassim Street, Shuwaikh Industrial, Al Asimah, Kuwait (Contact 96722427).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Purchases paid with Taly (buy now, pay later)

If you paid with Taly, your refund is handled through Taly only — we cannot refund you in cash, by bank transfer, or as store credit.

• Submit your return or exchange request to us as described above. We approve it under this policy (within the 14-day window, the item unused and in its original packaging, with proof of purchase).
• Once approved, we register the return in the Taly merchant system, and Taly refunds the amount to your card, bank account, or Taly wallet.
• For a partial return, we determine the refundable amount; it is likewise refunded through Taly.
• We charge no extra fee for a Taly purchase or its return. Once you have provided proof of returning the goods, you are not responsible for any Taly amounts arising from that transaction.

Taly is available online only (saifalarab.com). See also our Terms & Conditions.