Frequently Asked Questions

Do you deliver across Kuwait?

Yes — we deliver to all governorates. Delivery fees: 2 KD (Al Asimah, Hawalli, Al Farwaniyah), 3 KD (Mubarak Al-Kabeer, Al Jahra, Al Ahmadi). Far areas: Kabd, Mutla and Amgarah 5 KD; Wafra, Khairan, Bnaider, Zour, Nuwaiseeb, Sabah Al Ahmad, Al-Julaiaa, Ali Sabah Al-Salem, Mina Abdullah and Shuaiba 10 KD. Free delivery on orders above 100 KD (far areas excluded).

How fast is delivery?

Most orders arrive the same or next day. Large or heavy machines may need extra time — we confirm the timing with you on WhatsApp after you order.

How can I pay?

Online: KNET, Visa, Mastercard and Apple Pay. Or order through WhatsApp (96722427) and pay by KNET payment link. We do not accept cash on delivery.

What is your return policy?

In line with Kuwait Consumer Protection Law No. 39/2014, you may return or exchange products within 14 days of purchase with your invoice, provided the item is unused and in its original packaging. Defective items are exchanged or refunded.

Do products have warranty?

Warranty varies by brand and product — it is confirmed at the time of purchase. For a warranty claim, message us on WhatsApp with your invoice.

Do you repair tools or stock spare parts?

Yes — we service and stock spare parts for DCA tools, MAX-Series compressors, OS water pumps and Sameer water pumps.

Can I order online and pick up from the store?

Yes — same-day pickup from our Shuwaikh Industrial store (Sat–Thu 7:30 AM–7:30 PM, Fri 9 AM–6 PM).

Are your products original?

100% original. We are an authorized reseller of DCA and other leading brands, serving Kuwait since 1998.

Do you serve companies and contractors?

Yes — we provide quotations, invoices and volume discounts for bulk orders. Contact us on WhatsApp 96722427.

Can you help me choose the right tool?

Of course — free advice in-store, by phone or on WhatsApp.

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